A True Timesaver: -Cut Your Customer Service Time in Half! -All of your customer's info in one place! -Simplified messaging app interface! -Advanced customization! -Template replies for fast customer support! -Attach tracking numbers & manage cases! -View the customer's order or item query!
Customer support doesn't have to be complex - we make it easy: -Keep better control of your support by sorting your messages into ticket types! -Set your tickets to snoozed, pending, or resolved status - never leave an open ticket! -Personalize your workflow with custom ticket types! -Snooze tickets for later - don't forget them! -Maintain a high response rate by automating replies.
From ticket types to teammates, we help keep your support organized: -Quickly assign new tickets for a teammate! -Attach notes to a conversation and tag your team! -Sort your tickets by teammates,! -Snooze tickets to remind a teammate later!
View the right conversations with the click of a button: -Filter your tickets by type, status, date range & more! -Add and filter with custom tags! -Create custom filter views! -Easy navigation with organized folders!
Multi Selling Channels: Connect each of your eBay and Amazon accounts to 3Dsellers to manage every support ticket from our HelpDesk. You can view all of your messages at once, or, switching between accounts is just a click away.
Automated Replies: Decrease response time and set an auto-reply to let customers know you've received their message. You can also send an automatic vacation reply when you are out of town or taking a break.
Message Templates Save time answering similar questions and create custom templates for your most common replies. Keep it personal with dynamic templates that automatically use the buyer's name and order details.
Snooze Tickets: No longer will you need to write a note, set an alarm, or remember to check in on a customer. Our eBay HelpDesk allows you to snooze your conversations and automatically reopen them at a later date.
Order Management Our eBay HelpDesk allows you to quickly find and filter all of your orders.
Tags & Star: Tag your messages with anything you'd like to help sort, find, and identify your support tickets. You can also Star important and priority messages to be sure they are seen by you or your teammates.
Notes & Tags Never forget the details again. Add notes to your tickets that only you and your team can see. Your team can also tag other users in notes for extra help, input, or reminders.